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Return Authorization # (RA) Form

Thank you for requesting a Return Authorization # (RA) Form. Please see our 30 Day Return Policy to further review our returns policy. Complete the form below and you will receive a prompt response back via email. Red indicates required fields.

Name

Address

 

City

State

Home Phone

Zip

Work Phone

Fax

E-Mail

(example: user@host.com)

Verify E-Mail

Re-enter E-mail address    

Your Returns information will come in the form of an e-mail. Please add returns@poolproducts.com to your contacts or safe list to ensure that you receive this information.


Item(s) to be returned:
Invoice Number:

 

Item Description
(Brand/Model)

Serial # If Applicable
(required for all
pool cleaners)

a.

b.

c.

d.

e.

Please provide the reason for return:

Is the product in the original packaging?
Yes No

Specialty Pool Products will not accept any items not in the original package.

Has the product been used?
Yes No

If Yes:     (If No, proceed to submission area below.)

For how long?    

If yes, are you able to provide a digital picture of the product?    Yes No
Send images in JPG, GIF, TIF or BMP format to: Returns@PoolProducts.com

If the product has been used, please provide a detailed description of the products condition in addition to any pictures.

Used or abused products will be subject to a restocking fee of up to 20%.
Specialty Pool Products will make the determination as to the extent of any use or abuse.

  • When submitted, your request is sent to our returns department for approval.


  • When approved, you will be sent an email with a return authorization number and a link to a printable mailing label.


  • If your return request is denied, you will be notified as to the reason and how to obtain further assistance.
  • All decisions of the returns department are final.


  • Please follow these directions carefully and check all information before submitting.

   


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